FirstLine (Telephone Banking) Frequently Asked Questions

The original PIN for the account will be the last 4 digits of your Social Security Number (SSN) or Tax Identification Number (TIN).

Yes. Each account holder will have their own PIN that they can access their accounts and use to transfer funds. You will not be able to have the same PIN as anyone else that you have a mutual account with.

You can select 0 to reach the operator during banking hours or after banking hours, you can leave a message and someone will return your call.

Your PIN does not expire. You will be required to change your PIN the first time you access your account, or if you request to have your PIN reset.

How do I change my PIN? 

You can change your PIN anytime by selecting Change PIN option in any one of the menus under Account Information.

Yes. Most transfer relationships will be available automatically but if you are unable to transfer to or from one of your accounts, please contact the CFB office nearest you for assistance.

Yes. Once your deposits or withdrawals have been read, there will be an option to listen to the next set of deposits or withdrawals.

History will go back 90 transactions.